Refund Policy

1. How a refund is made

Payments are taken by our merchant of record, which is Polar, or Paddle where that was used. A refund is therefore issued by them to the payment method that was charged, and cannot be sent to a different card or account. Once approved it usually appears within 5 to 10 business days, depending on your bank or card issuer.

A refund covers the amount actually charged, tax included. Where tax was added at checkout, the tax is refunded with it.

2. First payment on a paid plan

If a paid plan does not suit you, ask for a refund within 14 days of your first payment on that plan and we will refund it in full. This applies once per workspace.

3. Renewals

After that first period, a renewal charge is not automatically refundable. Cancel before the renewal date to avoid the next charge; your access continues until the period you have already paid for comes to an end.

4. You are not charged for failed recognitions

A credit is consumed only when a recognition succeeds and a result is returned. When a request fails, whether because the image was rejected, a rate limit was reached, or something broke on our side, the reserved credit is released and nothing is deducted. There is nothing to refund in those cases because nothing was charged.

5. Unused credits

A plan's credit allowance resets at the start of each billing period. Unused credits do not carry over, have no cash value, and are not refundable.

6. Plan changes

• An upgrade is charged pro rata for the remainder of the current period.
• A downgrade takes effect at the end of the current period. We do not refund the remainder of a period you have already paid for.

7. Service incidents

If a prolonged failure on our side prevented you from using a paid plan, write to us. We consider a service credit or a partial refund case by case, based on the length of the incident and how it affected your workspace.

8. When we do not refund

• An account closed for breaching the Terms of Service or the law.
• A charge older than the 14-day window described above, other than in the case of a service incident.
• Credits already consumed by successful requests.

9. How to request a refund

Write to the email address below from the address on the account, and include the invoice or transaction identifier and a short reason. We reply within 5 business days and tell you what happens next.